Services

Our Approach

We are not a typical IT consulting company. We differ in that we provide a variety of solutions that are most beneficial to our clients, including proven technologies that are cost effective.  Although we like to ensure that our clients have the most up to date technology, we do not use them as guinea pigs and we always keep their budgets in mind. We are also able to work with other IT partners/vendors for solutions where specific expertise might be better provided by a third party partner/vendor.

Support Service

We provide responsive high-quality emergency computer and network support services 24 hours a day, 7 days a week, 365 days a year*.

Support Experience

Our company has over 20 years of experience in the IT support services field.

We can provide support for everything including Windows 2000/XP/7/8 workstations and Windows 2000/2003/2008/2012 servers, Terminal Servers, Exchange Servers, MSSQL Database Servers, FTP Servers, WEB Servers, SBS Servers, VMWare/Hyper-V Virtual Servers, WANs, VPNs, Blackberry Enterprise Servers, SharePoint Servers, Blackberry/Windows Mobile/iPhone/iPad (iOS)/Android devices, and Firewall solutions. We are also unique in that we support both hardware and software solutions.

Cloud and Hosted Solutions

We offer and provide assistance with the implementation, management, and support of Cloud and hosted type solutions from a variety of vendors including Office 365, Dropbox, and Box.com.

We are also able to assist with hosted Cloud infrastructure setups from Cloud vendors like Radiant Communications and PEER1.

Mobile Solutions

We offer a wide range of mobile device and support solutions from Apple, Android, Windows Mobile/Surface, and Blackberry. Including Notebooks, Smartphones, and Tablets.

Industry Partners

We are a Dell, Microsoft Gold, Blackberry, Symantec, Fortinet, and HP Partner. This means that we can supply Enterprise Level solutions with special discounted pricing. We have similar partnerships with other Technology solution providers in various areas and can recommend these solutions to your organization as needs arise.

Management Capabilities

We currently support companies from small business to global organizations with over 300 employees and 12 satellite offices in multiple server environments. Some of our clients have over 50 servers in their Vancouver head office data centers which are entirely managed and supported by E-Fusion.

We also offer IT Management services including IT Audits, Asset Management, Technology related Project Management, and Disaster Recovery/Business Continuity Planning.

Client Benefits

We provide our clients with a very cost-effective-full-service IT Helpdesk solution. As we work with a variety of different companies, we are able to experience a greater number of technical scenarios and are in a better position to identify and solve global technical problems